Our Privacy Policy

Effective Date: 23 Oct 2017

Vaamveda Healthcare Pvt Ltd. ("we," "our," or "us") values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and transfer Personal Information through our platforms, including www.vaamveda.com and mobile sites/applications ("Platforms"). This policy applies to individuals who use the Platforms or provide information in connection with our products ("Products").

This policy does not cover Personal Information collected offline (unless specified), our websites not linking to this policy, customers from countries other than India, or third-party websites our Platforms may link to.

Consent and Usage

By accessing and using our Platforms and providing information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy. We encourage you to read this Policy to understand how we collect, use, and disclose your information. If you disagree with any terms or policies in this Policy, you may choose to discontinue using the Platform.

Furthermore, you agree and consent to receive communications related to our services on the mobile number you provide, even if it is registered under the DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations"). Your interest and informed consent for these communications are expressly provided.

Definition of Personal Information

For the purpose of this Policy, "Personal Information" refers to any information that directly or indirectly, in combination with other available or likely-to-be-available information, can identify you. This information is submitted to and collected over the Platform and maintained by the Company in an accessible form. However, freely available public information or data provided under the Right to Information Act, 2005, or other applicable laws are not regarded as Personal Information under this Policy.

How We Collect Your Personal Information

We use various means to collect and receive your Personal Information:

Information Submitted on our Platform: We collect and store Personal Information that you provide on our Platform, including data fields during voluntary registration. This information may include your name, postal address, email address, and more.

Automatic Collection: When you interact with our Platforms, we automatically collect information about your use of the Platform, interaction with content, and services. Technologies like cookies, Internet tags, and web beacons may be used.

Other Sources: We may receive information from third parties, such as updated delivery and address information or marketing-related data. You may also choose to participate in third-party applications or social media sites that allow us to collect your Personal Information.

What Personal Information Do We Collect

Your name, email, postal address, phone number, and country.

Date of birth, language preference, and location.

Publicly available information about you.

Names and addresses of individuals to whom purchases have been shipped, IP addresses.

Product interest information, your opinions, and preferences.

Financial information such as bank account or payment instrument details.

Technical data about your device, software, and peripherals for software updates and support.

Purpose of Collecting Personal Information

We collect your Personal Information to:

Verify your identity. Fulfil product purchases and transactions. Communicate with you about your account and activities on the Platform. Provide newsletters, respond to surveys, and market our products. Improve our services, follow up on feedback, and conduct research. Tailor content, advertisements, and offers. Analyse trends, track web page movements, and offer products to you. Prevent and investigate illegal activities, enforce terms and conditions, and comply with laws. Protect the rights, property, and safety of our customers and the public. Legal Basis for Collecting Personal Information

Payment Information

When you use our Platform to purchase products, you may provide payment information. This information is securely processed by PCI-DSS compliant service providers. We do not process or store payment information directly.

Security and Confidentiality

We take steps to protect your Personal Information from unauthorized access, disclosure, and use. We employ physical, technical, and organizational safeguards. Online security measures include encryption, firewalls, and access controls. While we take reasonable precautions, we cannot guarantee absolute security.

Policy Review

This Privacy Policy is subject to periodic review and changes. When updates occur, the policy link will be marked as "Revised (date)." Your continued use of the Platform signifies your agreement to the modified Policy and its changes.

Privacy Concerns

If you have concerns or questions about your Personal Information or this Policy, please contact our Grievance office at support@vaamveda.com